This Privacy Policy explains what information we collect, why we collect it, how we use it, how long we retain it, and what rights you have regarding your personal data in accordance with the General Data Protection Regulation (EU) 2016/679 (“GDPR”).
SCRIBO PR Ltd. acts as the controller of personal data processed through this website.
For any questions regarding the processing of personal data, you may contact our Data Protection Officer:
Saša Vugrinec
E-mail: info@scribopr.com
Phone: +385 99 269 3063
If you believe that your personal data has been processed unlawfully, you have the right to lodge a complaint with the Croatian Personal Data Protection Agency (AZOP).
How We Collect Personal Data
We collect personal data only when it is necessary for communication, providing our services, or improving the functionality of our website.
Personal data may be collected when you:
• Contact us through the contact form available on www.scribopr.com
• Send us an e-mail or call us by phone
• Communicate with our AI assistant
• Browse our website and consent to the use of cookies and analytical tools
The information collected may include:
• Full name
• Company name
• E-mail address
• Telephone number
• Information regarding your project, inquiry, or business needs
• Technical information such as IP address, browser type, device information and website usage statistics
We ask users not to submit sensitive personal information such as health data, financial information, passwords or government-issued identification numbers through our website or AI assistant.
AI Assistant and Conversation Storage
SCRIBO PR uses an AI-powered assistant on its website to provide information, answer questions and assist visitors in finding relevant services.
Conversations with the AI assistant that do not contain identifiable information are stored for a maximum period of seven (7) days for quality assurance, security monitoring and system improvement purposes.
If a visitor voluntarily provides their name, e-mail address, telephone number or other contact information and requests additional support, a consultation or follow-up communication, those conversations and related information may be retained for up to thirty (30) days.
The collected information is used exclusively for responding to inquiries, improving customer support and maintaining the functionality and security of the service.
Users should avoid sharing confidential or sensitive personal information through the AI assistant.
Cookies and Analytical Tools
Our website uses cookies and similar technologies to improve performance, understand visitor behavior and optimize marketing activities.
We currently use the following services:
• Google Analytics 4
• Google Tag Manager
• Meta Pixel
• CookieScript
These tools may collect technical information such as pages visited, approximate location, device type, browser settings and interaction patterns.
Cookies are only activated after obtaining your consent, except for strictly necessary cookies required for the operation of the website.
Detailed information regarding the use of cookies can be found in our Cookie Policy.
How Long We Keep Your Data
We retain personal data only for as long as necessary to fulfill the purpose for which it was collected and in accordance with applicable legal obligations.
As a general rule:
• Contact form submissions may be retained for up to two (2) years.
• Client-related communication and project information may be retained for up to five (5) years.
• Anonymous AI assistant conversations are retained for up to seven (7) days.
• AI conversations containing voluntarily submitted contact information may be retained for up to thirty (30) days.
After the applicable retention period expires, personal data is securely deleted or anonymized.
Sharing Personal Data With Third Parties
SCRIBO PR does not sell, rent or disclose personal data to third parties for commercial purposes.
However, certain service providers may process limited technical information on our behalf in order to provide website analytics, advertising services or infrastructure support.
Examples include:
• Google LLC
• Meta Platforms Ireland Ltd.
• CookieScript
These providers process data in accordance with their own privacy policies and applicable data protection legislation.
Where personal data is transferred outside the European Economic Area (EEA), appropriate safeguards are implemented in accordance with Articles 45 and 46 of the GDPR.
Security Measures
We implement appropriate technical and organizational measures to protect personal data from unauthorized access, accidental loss, misuse, alteration or disclosure.
Access to personal data is limited only to persons who require such information for legitimate business purposes.
Although no online transmission or storage system can be guaranteed to be completely secure, we continuously review and improve our security practices to reduce potential risks.
Your Rights
Under the GDPR, you have the right to:
• Request access to your personal data
• Request correction of inaccurate or incomplete information
• Request deletion of your personal data
• Restrict the processing of your data
• Object to certain types of processing
• Request transfer of your personal data to another provider
• Withdraw previously given consent at any time
To exercise any of these rights, please contact us at:
info@scribopr.com
We may request additional information to verify your identity before responding to your request.
Changes to This Privacy Policy
We reserve the right to update this Privacy Policy from time to time in order to reflect changes in legislation, technologies, or our business activities.
The latest version of this Privacy Policy will always be available on our website.
Last updated: 23 June 2026.